Business to Business (B2B) is all about one business supplying products and services to another. While this is an age-old model, the B2B paradigm has shifted in the past handful of years. Through the matriculation of online marketing and infiltration of social media in the daily lives of almost all humans on the planet, the customer-centric business model has filtered all the way to the “supplier” level (B2B companies). This trend, however, has spearheaded a return to a more traditional way of doing business. There has been recent demand for more relationship-based interaction, more one-on-one, hand-shaking, deal making relationships. The following list of businesses, therefore, must be operating ahead of this curve. Here are this year’s reader-voted businesses that struck gold, silver and bronze with their clients in the Inland Business Catalyst’s Best of Business-to-Business Awards 2015.
Appleway Florist & Greenhouse
Established and family owned since 1952, Appleway Florist and Greenhouse strives to be your florist in the Spokane area. Appleway has more than 30,000 square feet of greenhouses growing many varieties of hanging baskets and bedding plants. With experienced designers on staff at any time, you can be sure your selection is given the professional attention it deserves.
www.applewayflorist.com (509) 924-5050
Silver: Liberty Park Florist
Bronze: Rose and Blossom
Best Accounting Firm
A leader in assurance, tax, consulting, risk management, transaction and private client services, Moss Adams has a staff of more than 2,200 that includes more than 260 partners. They focus on serving public, private, and not-for-profit enterprises across the nation through specialized industry and service teams. www.mossadams.com
Silver: Fruci & Associates
Bronze: Eide Bailly
Best Business Law Firm or Lawyer
Winston & Cashatt Lawyers
Winston & Cashatt’s reputation with judges, lawyers, clients, and the community is unparalleled. That reputation was forged for more than 50 years by one thing: demanding excellence of themselves for each client, each case, and in every aspect of representation.
www.winstoncashatt.com (509) 838-6131
Silver: Keller Allen
Bronze: Witherspoon Kelley
Best Credit Card Processing Company
Washington Trust Bank Merchant Services
Four generations of wise, practical leadership have led Washington Trust Bank to be the oldest and largest privately owned commercial bank in the Pacific Northwest. Founded in 1902, Washington Trust now has more than 40 financial centers and offices in Washington, Idaho and Oregon with nearly 750 employees. www.watrust.com (800) 788-4578
Bronze: CashLINQ Group
Best Business Banking
Washington Trust Bank
By personally getting to know you, your business and your goals, Washington Trust Bank custom-tailors solutions that give you exactly what you need to run your company effectively and efficiently.
www.watrust.com (800) 788-4578
Best Employment Agency
Humanix offers direct hire, contract, and temporary staffing placements in the areas of management/technical, administrative/office, and skilled trades/light industrial. Their proven expertise and reputation in the marketplace allows them to partner with leading companies and qualified candidates to provide a wide range of career opportunities. Whether you are looking for your next Super Star or looking for your next career step, you can confidently know Humanix will make the best recommendations to meet your needs.
www.humanix.com | (509) 467-0062
Silver: Provisional Recruiting & Staffing
Bronze: Maxim Staffing Solutions
Best Commercial Real Estate Company
Founded in 1958 as James S. Black and Company, NAI Black has a nearly five-decade track record of superior transactional performance and favorable outcomes for assets entrusted to their management. Under the direction of CEO David R. Black since 1984, NAI Black has been engineered to deliver cutting-edge services of the highest quality to its customers and serve a wide spectrum of real estate needs. NAI Black’s selection of commercial brokerage and property management services for owners, investors, developers, and occupiers demonstrates their broad range of expertise and market knowledge. www.naiblack.com (509) 623-1000
Silver: Cantu Commercial Properties
Bronze: Coldwell Banker Tomlinson South
Best Office Furniture
Davis Office Furniture
Davis Office Furniture in Spokane has everything you need in office furnishing. They have served the Inland Northwest since 1995, providing a huge selection of new and used desks and chairs. Whether you need furniture for a complete office suite or a work station for your home office, you’ll find the best selection at Davis.
Bronze: Contract Resource Group
Best Promotional Products
Brand It Promotional Products
As a division of Brand It Advertising, the team at Brand It Promotional products believes promotional products are a key component of your organization’s advertising efforts. You can find logo products anywhere—what sets Brand It apart is their understanding of the marketing process. They help you find custom imprinted solutions that complement your overall marketing objectives.
www.branditpromo.com (509) 954-6374
Silver: NBS Promos
Bronze: Cassel Promotions
Best Office Design Company
Contract Resource Group
Contract Resource Group is one of the largest dealerships for comprehensive commercial interiors in the Inland Northwest, serving Washington, Idaho and Montana. With architectural products such as movable walls and raised flooring systems, office furniture, healthcare furnishings, open plan workstations, and high density storage systems, they stand ready to support the needs in the marketplace. www.contractresourcegroup.com
Silver: Design Space
Bronze: Hurtado|Hissong Design Group (HDG)
Best Dry Cleaning
Clark’s Cleaners has been washing and dry cleaning Spokane’s laundry since they opened in 1978 on the corner of Mission and Hamilton in the Gonzaga neighborhood. Owner Clark Kelsey launched the company’s second store downtown near Sprague and Division in 1983. “Our goal is to offer the best quality at the best price with the best customer service,” says Kelsey. Clark’s Cleaners cleans everything from shirts to suits and other dry clean only attire, draperies, bedding and more.
www.clarkscleaners.com (509) 487-3424
Silver: Next Day Dry Cleaning
Bronze: Careful Cleaners
Best Gift Basket/Gift Service
Sending a custom created gift basket from Simply Northwest is a great way to increase business and retain customer loyalty. As a professional gift service specializing in unique and custom gift baskets, specialty food and wines, and handcrafted items made by unbelievable craftsmen, Simply Northwest is pleased to offer Made in the USA products from local and regional vendors here and across the country.
www.simplynorthwest.com (509) 927-8206
Silver: Edible Arrangements
Bronze: Christ Kitchen
Best Sign Company
Mountain Dog Sign Company
Mountain Dog is owned by Colonel Steve and Marshon Kempf. Steve is a retired Air Force F-16 pilot with over 27 years of military service, including combat service in both Gulf Wars. Marshon is a registered nurse. Mountain Dog offers Spokane and Coeur d’Alene business messaging options from ADA-compliant braille and lobby signage to exterior signage. They also offer Di-NOC laminate finishes for interiors, trade show exhibits, wide-format digital printing, and vehicle graphics and wraps. www.mountaintdogsigncompany.com (509) 590-0312
Silver: Baldwin Signs
Bronze: Signs For Success
Best Business Startup
Silver: Saranac Commons
Best High Tech Firm
etailz is an online retailer ushering in the next wave of commerce. They curate quality products for modern consumers and develop innovative technology for leading vendors. etailz is committed to helping vendors navigate international and domestic online marketplaces. Their industry experience and unique strategies have enabled them to become a top merchant on Amazon. Co-founders, Josh Neblett, Sarah Wolnick, and Tom Simpson are passionate about technology and entrepreneurship in the Spokane area.
www.etailz.com (855) 300-2710
Best Engineering Firm
Incorporated in 1979, they have offices in Anchorage, Alaska, Bozeman, Hagatna, Guam; Honolulu, Los Angeles, Oakland, Seattle, and Spokane. The Spokane office was the result of a merger between Coffman Engineers and the structural firm Peden Petersen & Lee (PPL) in 1995. The office thrives on being integrated on multiple levels … not just technically in their work, but also as good friends spending time together after hours and fostering a culture of healthy and whole people. www.coffman.com
Silver: DCI Engineers
Bronze: TD&H Engineering
Best Collection Agency
Bonded Adjustment Company
You deserve what’s coming to you. Bonded Adjustment Company has been locally owned and operated since 1916. Licensed and bonded in Washington, they specialize in asset recovery for medical, dental, law and utilities; open credit accounts; bad checks and NSF; judgments; and civil restitution. Bonded Adjustment maintains strict adherence to Federal Fair Debt Collection Practices Act and Fair Credit Reporting Act.
www.bondedadj.com (509) 624-5181
Silver: Automated Accounts
Bronze: Valley Empire Collections
Best Commercial Architecture Firm
Hurtado|Hissong Design Group
Founded in 2010 by Armando Hurtado and Josh Hissong, HDG is a collaborative architecture and design studio specializing in kick-ass commercial and residential projects. “They’re masters at walking the line between pleasing the client and staying true to art and design,” quipped one client. As another client summed up this award-winning firm, “The HDG crew and the work they do is the perfect blend of professionalism, edginess and cool.” www.studiohdg.com (509) 321-5064
Silver: NAC Architecture
Best Commercial Photographer
“Photography isn’t just something I do—it’s a part of who I am. And a part of me goes into every project I shoot,” photographer Dean Davis writes on his Facebook page. While his job is to capture compelling and effective images that translate equally well in print, digital, and interactive media—on time and on budget—Davis’s commitment to you is to provide a photography experience based on honesty, respect, and professionalism.
www.deandavis.com (509) 456-8799
Silver: Tony Roslund
Bronze: Diane Maehl
Best Advertising Agency
Hanna & Associates
Founded by Dayne Hanna 37 years ago, Hanna and Associates in Coeur d’Alene has become one of the largest branding and marketing communications firms in the Inland Northwest. It opened a second office in Palm Beach Gardens, Florida, to serve long-distance clients. The award-winning agency serves a broad assortment of regional and national businesses and industries. Its current client list includes Northern Quest Resort and Casino, Avista Utilities, Pita Pit USA, Heritage University and Jewelry Design Center.
www.hanna-advertising.com (208) 667-2428
Silver: Quinn Group
Bronze: Market Vision
Best Public Relations Agency
Desautel-Hege Communications is a full-service public relations and marketing firm providing integrated marketing solutions. Capabilities include advertising, public and media relations, crisis communications and plan development. Desautel-Hege provides clients sound counsel, emphasizing strategic analysis, planning and implementation based on years of first-hand experience in diverse markets. www.desautelhege.com
Silver: Galatin Group
Bronze: Propaganda Creative
Best Computer Repair Business Friendly Computers Friendly Computers is your reliable source for all your computer needs. They offer in-shop or on-site services for all your business and residential needs: computer repair, virus removals, data recovery, networking, and more. They support their customers during and after the repair. You’re not just a number at Friendly Computers.
Silver: Strong Solutions
Bronze: Mobile Computer Services
Best Business Insurance Firm
Andre-Romberg is a locally owned and operated agency with a long tradition of professional insurance service to the Inland Northwest since 1946. Since they are an Independent Insurance Agency, they can find the best insurance coverage for you. They are a full service agency with the experience and knowledge to work with you in protecting your home, auto and business.
www.andre-romberg.com (509) 624-3291
Silver: Moloney + O’Neill
Bronze: Country Insurance
Best Printing Company
Plese Printing & Marketing
Plese Printing & Marketing is a state-of-the-art, full service, commercial printing company located in Spokane. Plese Printing & Marketing specializes in design services, sheet-fed full color printing, spot color printing, high speed digital black and white copying, high speed digital color copying, binding/finishing and complete in-house direct mail marketing. www.pleseprint.com
Silver: Mojo Print
Bronze: Lawton Printing Services
Best Restaurant for a Business Lunch
Located in the heart of the downtown business core, the Spokane Club offers the ideal venue for business people to meet, network, and host clients in a prestigious, casually elegant atmosphere. It’s also the perfect spot for holiday parties, awards dinners and employee appreciation events. For entrepreneurs and small business owners working from home offices, the Club provides a multi-purpose professional environment to negotiate contracts, build business connections and celebrate team successes.
www.spokaneclub.org (509) 838-8511
Silver: Hay J’s Bistro
Best Catering Business
Fery Haghighi has been a restaurateur and pastry chef in Spokane since 1980. Her first business, Au Croissant, was a huge success. Over time, Fery added a sit-down dinner menu to her restaurant and eventually, she decided to use her creativity in a catering and take-out venue. Some of the largest caterings in the area are done by Fery and her staff, as well as some of the most intimate gatherings.
www.feryscatering.com (509) 458-5234
Silver: Beacon Hill
Bronze: Catered for You
Best Event Facility
Northern Quest Casino
Northern Quest Resort & Casino is the Inland Northwest’s only AAA Four Diamond casino resort. With more than 22,000 square feet of flexible meeting space, 16,000 of which is dedicated conference rooms, the property is a meeting planners dream. Meeting space features state of the art integrated technology and a team of certified IT and A/V experts are capable of assisting with the most dynamic requests.
www.northernquest.com (509) 242-7000
Silver: Spokane Convention Center
Bronze: Lincoln Center
Best Place to Host a Company Party
The Coeur d’Alene Casino
The Coeur d’Alene Casino story is relatively brief in the world of gaming and resort development, having begun in March 1993. Yet, their story is timeless in the world of traditional Indian hospitality. It is hospitality, you see, that has nurtured their relationships with guests since that small bingo operation was first introduced to their friends here in the Inland Northwest. www.cdacasino.com (800) 523-2464
Silver: Northern Quest Resort & Casino
Bronze: Chateau Rive at the Flour Mill
Best Office Building
The Spokane & Inland Empire Railroad (SIERR Building) at McKinstry Station, built in 1907, was formerly a repair depot for the city’s first electric railway system. McKinstry converted this turn-of-the-century building into their innovative, energy efficient Regional Inland Northwest headquarters, complete with green office space and retail tenants.
www.mckinstry.com (509) 747-3389
Silver: Iron Bridge Office Campus
Bronze: Paulsen Building
Best Local Business Man
Walt Worth is a man of vision and a successful businessman with the aptitude for bringing his plans to fruition. Best known as the redeveloper of The Davenport Hotel and more recently the developer of The Grand Hotel, Worthy’s investments and developments have included condominiums, storage facilities, student housing, commercial buildings and office complexes. (509) 455-8888
Silver: Jerry Dicker
Bronze: David Black
Best Local Business Woman Melissa Murphy
Consistently ranked among the top agents in the city for the past decade, Melissa Murphy has forged a reputation based on market knowledge and superior client representation. Melissa has listed and sold more than 600 homes throughout Spokane and Spokane County over the years. Melissa has the knowledge, skills, and motivation to complete your transaction with a best-scenario ending. www.propertybyprime.com (509) 218-HOME
Silver: Heather Hanley
Bronze: Nancy Nelson
Best Trade Show Displays
Skyline Inland Northwest
Skyline helps you succeed with design, service, and high quality trade show displays.
They offer custom modular exhibits and portable trade show displays to match any size and budget. From design and functionality to logistics and budget, they have you covered. www.skyline.com (509) 892-5354
Silver: LCD Exposition Services
Best Commercial Construction Company
Baker Construction & Development, Inc. is one of the premier construction and development companies in the Western United States and is committed to providing their customers with superior service and construction. Baker Construction & Development, Inc. succeeds by developing and retaining relationships with those customers who share their passion for and recognize the value of the superior construction services they provide.
www.bakerconstruct.com (509) 535-3668
Best Commercial Landscape Firm
Land Expressions designs spaces for human use, creating places that are well planned, designed, and crafted for the purpose of creating a positive interaction between people, the built environment and our natural world. As landscape architects they apply their comprehensive knowledge as problem solvers, visionaries, artists, builders and craftsmen. www.landexpressions.com (509) 466-6683
Silver: Four Seasons Landscaping
Bronze: Dew Drop Landscaping
Best Web Design Business
There’s no B-team at Design Spike. Everyone at their advertising agency plays a role in bringing your brand’s story to life. They are small by design and love it when an ad comes together. Design Spike offers consulting, web design and development, brand strategy, printed collateral design and much more. www.designspike.com (509) 252-5060
Silver: Well Dressed Walrus
Bronze: Rainmaker Creative
Best Wholesale Coffee Service
At Coffee Systems, Inc., they pride themselves in providing quality service, products, and consulting to businesses, hotels, restaurants, food service, and convenience stores. With access to over twelve different roasters, they are confident they can find a gourmet coffee to fit any discriminating gourmet palate or budgetconscious application.
www.coffeesystems.com (877) 927-7272
Silver: Thomas Hammer
Bronze: Craven’s Coffee
Best Credit Union
Numerica Credit Union
Numerica Credit Union understands that life and money are in constant motion. So for over 75 years, they’ve helped protect and advance our members’ financial health through better rates, lower fees, no-stress services and outstanding support. Since they’re founded by locals and owned by members, they always find ways to give back to the communities in which we all live and work.
www.numericacu.com (509) 535-7613
Bronze: Global Credit Union
Best Factoring Company
Many of Universal’s clients find them after being dissatisfied with another factoring company. Universal makes a difference by making your success their success; they tailor an accounts receivable financing program to perfectly fit your business needs. They anticipate your company’s growth, therefore, your line of capital can grow with you. www.universalfunding.com
Silver: Lawson and Lawson
Best Business Security System Provider
Allied Fire & Security
Allied Fire & Security has been a leading edge provider of integrated security for homes, businesses, banks, and government buildings for over 70 years. Today, they still offer the most advanced security technology along with a host of other products and services, such as home and commercial safes, lock and key services, alarm monitoring services, and much more. www.alliedfireandsecurity.com (509) 624-3152
Bronze: Certified Security & Sound
Best Office Supply Business
Kershaw’s is big enough to get you the right product at the right price yet small enough to be flexible to the way you do business. Kershaw’s was founded in Spokane in 1900 and has been providing products and services to the Spokane business community since. There have been many changes over the last 100 years but one thing remains consistent, their commitment to service. www.kershaws-spokane.com (509) 456-6500
Silver: Office Depot
Best Maintenance & Janitorial Service
ABM Janitorial Services
ABM Cleaning Services combines today’s most efficient cleaning solutions and technology with more than 100 years of innovative experience. They offer a full range of services based on your individual needs and facility type: single or multiple locations nationwide, a one-time service call, or an ongoing cleaning maintenance program.
www.abm.com (866) 726-2651
Bronze: Total Clean Commercial Cleaning
Best Telecommunications Firm
CenturyLink, Inc., is an American worldwide communications company headquartered in Monroe, Louisiana. It provides communications and data services to residential, business, governmental and wholesale customers in 36 states. www.centurylink.com/business